Client Area


We’re so excited that you have chosen Dreamday Destinations for your vacation planning! Now that we’ve booked your vacation, here’s how the process works with Dreamday Destinations as your Certified Sandals and Beaches Vacation Planner…


Getting Started: 

Please be sure to follow us on social media so you’ll be kept up to date with current travel info:

Instagram: @dreamdaydestinations

Facebook: Dreamday Destinations

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Payment Process

We do not accept vacation payments directly through Dreamday Destinations. We book all reservations through a dedicated travel agent portal for each resort brand, and all payments are directly applied toward your reservation.

Payment plans and automatic payment scheduling are available with no interest and no additional fees. Please let us know if you would like us to set this up for you. It is the client’s responsibility to be aware of payment due dates outlined on the vacation invoice, and to make payments on time.


Make A Payment

  • Sandals payments online can be made here.
  • Sandals payments by phone automation, call 1-800-726-3257
  • Beaches payments online can be made here.
  • Beaches payments by phone automation, call 1-800-232-2437


Planning Your Vacation

Once your reservation is secured with a deposit, we will remain as your ongoing resource and contact for your vacation planning needs. We will keep you updated with info about your reservation, your resort, travel, etc. And we will be available for your questions, and to take care of any changes or requests.


Communication Between Us

Good communication is of utmost importance during the planning of your vacation. The best form of communicating with us is by email sent to Please do not reach out via social media for important questions or modifications to your trip as we do not access those messages as frequently as our email during the work day.

If you would prefer to communicate by phone, we ask that you please schedule calls in advance (unless you are traveling or have a vacation emergency) so that we can dedicate our full attention to you and your vacation. To schedule a call, click here.


Important Passport Reminders:

  • For international travel, each traveler is required to have a current passport at time of travel (apply for a passport asap if you don’t have one)
  • Check that your passport does not expire less than 6 months after your return-home travel date (apply for passport renewal if it does)
  • Check to make sure that all information on your passport is accurate AND spelled correctly


Important Deadlines

  • Sandals/Beaches Resorts- 46 days prior to arrival: last day for cancellation for 100% refund of room reservation
  • Sandals/Beaches Resorts- 45 days prior to arrival: final balance for room reservation is due
  • Travel protection may be added to your reservation before final room balance is paid
  • Tours/excursions, spa treatments, private airport transfers, private candlelight dinners, Club Mobay service can be booked by Dreamday Destinations up to 7 days prior to travel.  Payment for these services is due in full at time of booking.

(Please note that this is the most current information at time of publishing this list for your reference as a guideline. Deadlines and terms are subject to change at the discretion of the resort brands.)


Before You Travel

Prior to traveling, you can manage your reservation via links below to save time once you arrive for check-in on property:

For SANDALS Resorts:

  • Online Check-in here.
  • Butler Preference Form here.
  • Book Before You Go: Tours, Spa Services, Scuba Program, Resort Extras & Activities info here.

For BEACHES Resorts:

  • Online Check-in here.
  • Butler Preference form here.
  • Book Before You Go: Tours, Spa Services, Scuba Program, Resort Extras & Activities info here.


Sandals and Beaches vacations can also be monitored through the mobile-app here.


Travel Requirements & Documentation

Due to the current pandemic, travel requirements are changing on a regular basis. We make every effort to keep our clients informed about current travel requirements & documentation necessary for traveling to the destinations we serve. However, it is the traveler/client’s responsibility to ensure they are aware of requirements AND to submit/provide all required documentation to their travel destination(s). Please be aware that certain destinations may require a visa in addition to a current passport. We strongly recommend that clients frequently check the Tourism Board website(s) of their upcoming travel destination(s), which we have linked for your convenience below.

Links to tourism websites:

Antigua –



St. Lucia –

Bahamas –

Grenada –

Barbados –

Turks & Caicos –

U.S. Dept. of State


During Your Vacation

We make ourselves readily available to our clients on vacation. If you need assistance with anything that cannot be resolved directly by the resort team during your stay, please contact us by phone or email right away, and we will do everything we can to help ensure you have an enjoyable and seamless experience.


Business Hours & Contact Info

We conduct appointments and respond to emails and calls during our normal business hours. So that we can accommodate our clients and inquiries as efficiently and fairly as possible, email requests and quotes will be processed in the order in which they are received.


  • Business hours: Monday-Friday, 10am-4pm
  • Closed Saturday, Sunday, and holidays
  • Calls are by appointment only, please. (Schedule a call here.)
  • Phone: 772-285-9147
  • Email:

We’re so excited to be helping with your vacation plans!

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